Privacy policy | Flamepass

Last updated 2026-10.

About this policy

This privacy policy explains what personal information Flamepass and the people who run it on our behalf ("we", "us", "our") collect, why we collect it, who sees it, how long we keep it, and what choices and rights you have. It applies to this website, including its pages, tools, embedded players and any features that need an account. It does not cover other companies' websites that we link to. By using Flamepass you acknowledge this policy; if you do not agree with it, please do not use the website, or use the controls under Your choices.

Information we collect automatically

When you visit Flamepass, our visit counter records the following about the visit. We collect it by default on every page, without a pop-up or banner, because we need it to run and improve the website. How you can limit it is described under Your choices.

The pages you open (the page address and the page title) and the time of each visit.
The website or app that sent you here (the referrer) and any campaign tags in the link (such as utm_source, utm_medium and utm_campaign).
What you search for on this website, and the links you click that lead away from it, including links in ads and promotions.
Your browser and device type (read from the browser name; we do not keep the full browser string), your window width and your time zone.
Your country, region and nearest city, worked out from your connection. This is a rough position, about 10 km, not your address.
How quickly the page loaded and responded (loading times, layout shifts and the slowest interaction), and the errors the page logged, including the text of the error message and any content blocked by the page's security rules.
Which buttons and controls you used (by their label, never what you typed in them) and when you tapped the same control several times in a second.
A random visitor id and a session id that lasts 30 minutes, kept in your browser's local storage, together with your choice about whether we may keep them.
If you vote in a poll on this website, the poll, the option you chose and a voter key, so that each browser votes once and the people who run the website can show a follow-up to those who chose an option. The voter key is a one-way, salted hash of your visitor id or, where there is none, of your connection address and browser name; it cannot be turned back into either. Votes made with a visitor id are included when you download your data and are removed when you delete it.
Hourly totals for each part of a page (such as a menu, a card or a button): its name and version, the hour, how many page views included it, how many times it was at least half visible for a second, how many seconds it was at least half visible and how many clicks it received. These totals are added together across all visitors and are not linked to a visitor id, a daily code, a page address or any text, so they name no one. They are not collected where Do Not Track or Global Privacy Control is on, for a visitor known to be under 13, or where attention data is switched off.
A once-a-day code made from your connection. It cannot be turned back into your IP address or linked to another day or another website, and your IP address itself is never stored.

While you read

If your browser has the visitor id (see below), we also note, for each page you open: how long the page was open and in front of you, how long you were active on it (for example moving, scrolling or typing) and how long you spent inside an embedded player or game; how far down the page you scrolled and how many times you clicked (never where you clicked or what you clicked); on some pages, which sections you stayed on for a while: for each we keep only its heading (up to 48 characters), the seconds you spent on it and roughly how many words it has. This is sent when you leave the page and, while a page stays open, may also be sent again as a periodic checkpoint (after roughly 25 seconds, 90 seconds and 4 minutes of being active on it); each checkpoint carries the same kind of record and replaces the earlier one, so nothing is counted twice and nothing more is collected. We never record what you type, form fields, or anything on account, login, checkout, payment or message pages, or on pages written by other people. The site team sees a visit as a small moving light with a short code, with no name, email address or IP address, and can open it to see the pages visited, time spent, the sections stayed on, a rough place, the device type and a short list of topics that seem to interest the visitor, never health, religion, sexuality, politics or ethnicity.

Visitor id, session id and other websites we operate

Outside the EU, EEA, UK and Switzerland, unless you opt out below, we keep a random, anonymous visitor id in your browser's local storage and pass it along when you follow a link to one of the other websites we run, so we can count one visit across them. In the EU, EEA, UK and Switzerland we store nothing in your browser unless you allow it below. Without it, each site only sees a daily count that can't be linked to you, to another day or to any other website we run, and none of the detail under "While you read" is collected. If you log in, the visitor id is linked to your account (see below). The visitor id is not sold, not shared outside the websites we operate and our service providers, and not used to show you ads.

Do Not Track and Global Privacy Control

If your browser sends Do Not Track or Global Privacy Control, nothing is counted at all: no page view, no visitor id and none of the detail above.

Reports

If you use Report a problem, we get the page address, your note, your browser type, any errors the page logged and, only if you add them, a screenshot and an email address. We use them to look into the report and reply. We keep a hashed code of your connection for a short time to stop spam.

How we use information

To provide, operate, maintain and secure the website, and to deliver the pages, features and files you ask for.
To measure how many people visit, which pages help them, how long they stay and where they come from, and to find and fix errors and slow pages.
To understand how visitors move between the websites we operate, and to suggest pages and features that suit them, including, if you have an account, a short list of interests worked out from the topics of pages you read, searches you make and tools you use.
To respond to your messages, reports and requests, and to give you support.
To detect, prevent and investigate spam, abuse, fraud, security incidents and other harmful or illegal activity, and to enforce our terms.
To comply with the law, to establish, exercise or defend legal claims, and to protect the rights, safety and property of our visitors, ourselves and others.
To develop new features and improve the website, using combined totals wherever we can.

We do not sell your personal information, we do not share it for cross-context behavioural advertising, and we do not use it to build advertising profiles of you.

Legal bases

Where the law of your country requires us to have a legal basis to process personal information, we rely on: our legitimate interests in running, securing and improving the website and in understanding how it is used, which we balance against your rights and interests; performance of a contract with you, where you use an account or buy something; your consent, where the law requires it (for example for the visitor id in the EU, EEA, UK and Switzerland), which you can withdraw at any time without affecting what came before; and compliance with legal obligations.

Our service providers, who process information on our behalf under their own confidentiality and security duties: the web host that serves the pages and sees your connection like any host does, the service that stores visit counts.
The other websites we operate, to the extent described under the visitor id above.
OpenStreetMap, on pages that show a map: it serves the map pictures and so sees your connection.
Professional advisers, authorities and courts, where we are required to by law or need to in order to protect rights, safety or property.
A successor, if the website or the business behind it is transferred, merged or sold, subject to this policy.
Anyone else, with your consent or at your direction.

We do not sell personal information, and we do not give it to data brokers.

Cookies and things saved in your browser

This site doesn't set cookies. Your settings (such as light or dark mode) and saved items stay in your browser's local storage, and so do the visitor id and session id described above. They stay on your device; clear your site data to remove them. Other companies' pages you are sent to have their own rules.

How long we keep information

Individual visits and events, including the page-by-page attention records: 90 days, then deleted.
Section headings from "While you read": 30 days, then deleted.
Poll votes: while the poll is running, then up to 90 days after the vote. Hourly totals for each page element, which name no one: 90 days.
Daily totals for each website, which name no one: 25 months.
Reports: until we have dealt with them.
Security and spam records: a short time. Anything we must keep to meet a legal duty or settle a dispute is kept for as long as that needs.

When information is no longer needed we delete it or make it so that it can no longer be linked to anyone.

Security

We use reasonable technical and organisational measures to protect information, including encrypted connections, limited access and storing identifiers in a form that cannot be reversed. No method of transmission or storage is completely secure, so we cannot promise absolute security. If a breach affects you we will tell you as the law requires.

International transfers

Our service providers and we may process information in countries other than the one you live in, including the United States, which may have different data protection laws. Where the law requires it, we use recognised safeguards such as standard contractual clauses for those transfers.

Your choices

Opting out deletes the visitor id from your browser. "Download my data" and "Delete my data" include everything described under "While you read".

You can also use your browser's settings to clear local storage, block scripts or send Do Not Track or Global Privacy Control, and your account page (if you have an account) to change, download or delete what it holds.

Your rights

Depending on where you live, you may have the right to know what personal information we hold about you and to receive a copy of it; to have it corrected or deleted; to restrict or object to our processing of it; to move it to another service; to withdraw consent; to opt out of the sale or sharing of personal information (we do neither); not to be discriminated against for using these rights; and to complain to your local data protection authority. Residents of California, the EU, the EEA, the UK and Switzerland have these rights by law. To use any of them, use the buttons above or contact us at the Report a problem link at the bottom of every page; we may need to confirm who you are, and we will answer within the time the law allows. This page does not limit any rights you have under the law where you live.

Children

Flamepass is a general-audience website and is not directed at children under 13, and we do not knowingly collect personal information from them. When we know a visitor is under 13 (for example because the birth year or family setting on a signed-in account says so), we reduce what we collect: we do not record how long they spend on pages, how far they scroll or which sections they read, and we do not build an interest list for them; the basic count of the visit itself continues. If you think a child has given us personal information, tell us and we will delete it.

Links to other websites

The website links to maps, booking pages, review sites and other third-party services that we don't control. They have their own privacy rules, and this policy does not apply to them.

Ads and affiliate links

There are no ads.

Changes to this policy

We may update this policy from time to time. If we do, the date above changes, and if the changes are material we will say so on the website. Your continued use of the website after a change means you accept the updated policy.

Contact

Questions, or a request to see, correct or delete information: the Report a problem link at the bottom of every page.